Terms of Service

Last updated: 21 October 2026

1. Introduction

These Terms of Service govern purchases made through www.braindrops.eu (the "Website").

The Website is operated by:

Nordic Brain Health ApS
Sankt Markus Alle 5, 4.tv
DK-1922 Frederiksberg C
Denmark
Company registration no. (CVR): 45249824
Email: hello@braindrops.eu

Throughout these Terms, "BrainDrops", "we", "us" and "our" refer to Nordic Brain Health ApS.

By placing an order through our Website, you agree to these Terms of Service.

These Terms apply to both one-time purchases and subscription purchases.

Nothing in these Terms limits your statutory rights as a consumer under applicable law.

2. Products

BrainDrops offers food supplements and related products.

Product descriptions, ingredients, recommended use and other relevant information are provided on the individual product pages.

We aim to ensure that all product information is accurate and up to date. However, we reserve the right to correct errors or update product information when necessary.

Product availability may vary.

Food supplements should be used according to the instructions provided on the product packaging.

3. Prices and Payment

All prices are displayed in the currency applicable to the customer's selected market.

Prices include applicable VAT unless otherwise stated.

Any shipping charges or additional fees will be clearly displayed before the customer completes the purchase.

We reserve the right to change product prices and promotional offers at any time.

Price changes do not affect orders that have already been confirmed.

For subscriptions, any changes to future subscription charges will be communicated in advance in accordance with applicable law.

Available payment methods are displayed during checkout.

Payment processing is handled securely by our payment service providers.

4. Orders and Order Confirmation

When you place an order, you will receive an order confirmation by email.

The order confirmation contains information about the products purchased, applicable prices and any relevant subscription details.

We reserve the right to cancel or refuse an order where there is a clear pricing error, suspected fraud or circumstances that prevent us from fulfilling the order.

If payment has already been collected for an order that we cannot fulfil, the amount will be refunded.

5. Subscriptions

Certain BrainDrops products are available through subscription plans.

When purchasing a subscription, you agree to receive recurring deliveries and to be charged automatically according to the subscription terms presented at the time of purchase.

The applicable subscription price, delivery frequency, renewal schedule and any introductory offer are clearly displayed before you complete your purchase.

Automatic Renewal

Subscriptions renew automatically according to the selected subscription plan until cancelled.

Payments are collected using the payment method associated with your subscription.

Introductory Offers

Some subscriptions may begin with an introductory offer or trial period.

Where applicable, the introductory price, duration and subsequent subscription terms are clearly disclosed before purchase.

Unless cancelled before the next scheduled renewal, the subscription will continue under the terms accepted at checkout.

Managing Your Subscription

You can manage your subscription through your customer account or subscription management portal.

Depending on your subscription plan, available options may include changing delivery frequency, updating payment details or cancelling future deliveries.

Cancellation

Subscriptions can be cancelled at any time without a binding period, unless a specific minimum commitment has been expressly disclosed and accepted at checkout.

You can cancel your subscription by:

• Using the subscription management portal available through your customer account.
• Contacting our customer service team at hello@braindrops.eu.

To prevent the next recurring charge, your cancellation request must be received before the next scheduled renewal.

If you cancel by email, we recommend contacting us sufficiently in advance to allow your request to be processed before the next renewal.

Cancellation does not automatically cancel orders that have already been processed or dispatched.

For additional information, please refer to our Purchase Options Cancellation Policy.

6. Shipping and Delivery

We deliver to the countries listed as available shipping destinations during checkout.

Delivery times and shipping costs depend on the destination and selected delivery method.

Estimated delivery times are provided for guidance and may vary due to circumstances outside our control.

We will notify customers of significant delays whenever reasonably possible.

Responsibility for the products transfers to the customer when the customer, or a person designated by the customer other than the carrier, takes physical possession of the goods.

For further details, please refer to our Shipping Policy.

7. Right of Withdrawal

Consumers generally have the right to withdraw from a distance purchase within 14 days without providing a reason, subject to applicable legal exceptions.

The withdrawal period normally begins on the day the customer, or a designated third party other than the carrier, receives the goods.

To exercise the right of withdrawal, customers must notify us of their decision through a clear statement before the withdrawal period expires.

Customers may contact us at hello@braindrops.eu.

Sealed Products

For health protection and hygiene reasons, the right of withdrawal may not apply to sealed products that are not suitable for return once the seal has been broken after delivery, where this exception is permitted by applicable law.

This exception does not affect statutory rights relating to defective or non-conforming products.

Returns and Refunds

Where the right of withdrawal applies, customers must return the products within 14 days of notifying us of their decision to withdraw.

Unless otherwise stated or required by law, the customer is responsible for the direct cost of returning the goods.

Refunds will be processed in accordance with applicable consumer protection legislation.

For complete details, please refer to our Return and Refund Policy.

8. Defective Products and Consumer Rights

If a product is defective, damaged or does not conform to the purchase agreement, customers are entitled to the remedies provided under applicable consumer protection legislation.

These rights may include repair, replacement, a price reduction or a refund, depending on the circumstances and applicable law.

Customers should contact us at hello@braindrops.eu if they experience a problem with an order.

Nothing in these Terms excludes or restricts statutory consumer rights.

9. Product Use and Health Information

BrainDrops products are food supplements and are not intended to replace a varied and balanced diet or a healthy lifestyle.

Customers should follow the recommended daily dosage and other instructions provided on the product packaging.

Food supplements should not be used as a substitute for professional medical advice, diagnosis or treatment.

Customers who are pregnant, breastfeeding, taking medication or managing a medical condition should consult an appropriate healthcare professional before using food supplements where relevant.

10. Intellectual Property

All content on the Website, including trademarks, logos, product names, text, images and designs, is owned by or licensed to Nordic Brain Health ApS unless otherwise stated.

Content may not be reproduced, distributed or used commercially without prior written permission, except where permitted by law.

11. Limitation of Liability

We are responsible for fulfilling our contractual obligations in accordance with applicable law.

We are not liable for delays or failures caused by circumstances beyond our reasonable control, to the extent permitted by law.

Nothing in these Terms excludes liability that cannot legally be excluded or limits the customer's statutory consumer rights.

12. Privacy and Personal Data

We process personal data in accordance with applicable data protection legislation, including the General Data Protection Regulation (GDPR).

Information about how we collect, use and protect personal data is available in our Privacy Policy.

13. Changes to These Terms

We may update these Terms of Service to reflect changes in our business operations, legal requirements or services.

The Terms applicable to a purchase are generally those presented to the customer when the order is placed.

Changes to subscription terms will be communicated where required by applicable law.

Updated Terms will be published on the Website.

14. Governing Law and Disputes

These Terms are governed by Danish law.

However, this choice of law does not deprive consumers residing in another country of the European Union of any mandatory consumer protection rights applicable in their country of residence.

We encourage customers to contact us directly if they experience a problem with an order.

Consumers may also have access to alternative dispute resolution procedures or competent consumer protection authorities in their country of residence.

Nothing in these Terms restricts the customer's right to bring proceedings before a competent court under applicable law.

15. Contact Information

For questions regarding orders, subscriptions or these Terms of Service, please contact:

Nordic Brain Health ApS
Sankt Markus Alle 5, 4.tv
DK-1922 Frederiksberg C
Denmark
Company registration no. (CVR): 45249824
Email: hello@braindrops.eu
Website: www.braindrops.eu