Refund policy

<h1>Return and Refund Policy</h1>

<p>Last updated: 21 October 2026</p>

<h2>1. Introduction</h2>

<p>At BrainDrops, we want you to feel confident when shopping with us.</p>

<p>This Return and Refund Policy explains your rights and the procedures for returning products purchased through <strong>www.braindrops.eu</strong>.</p>

<p>This policy applies to purchases made from:</p>

<p>
<strong>Nordic Brain Health ApS</strong><br>
Sankt Markus Alle 5, 4.tv<br>
DK-1922 Frederiksberg C<br>
Denmark<br>
Company registration no. (CVR): 45249824<br>
Email: <a href="mailto:hello@braindrops.eu">hello@braindrops.eu</a>
</p>

<h2>2. Right of Withdrawal</h2>

<p>If you are a consumer in the European Union, you generally have the right to withdraw from a purchase within 14 days without giving a reason, subject to applicable legal exceptions.</p>

<p>The withdrawal period normally expires 14 days after the day on which you, or a third party designated by you other than the carrier, receive the goods.</p>

<p>For orders delivered in multiple shipments, the withdrawal period is calculated in accordance with applicable consumer protection legislation.</p>

<p>To exercise your right of withdrawal, you must inform us of your decision before the withdrawal period expires.</p>

<p>You can do this by contacting us at <a href="mailto:hello@braindrops.eu">hello@braindrops.eu</a>.</p>

<p>Your notification must clearly state that you wish to withdraw from your purchase.</p>

<h2>3. Conditions for Returns</h2>

<p>To qualify for a return under the statutory right of withdrawal, the product must not fall within an applicable legal exception.</p>

<p>For health protection and hygiene reasons, sealed products that are not suitable for return may be excluded from the right of withdrawal if their seal has been broken after delivery, where permitted by applicable law.</p>

<p>We therefore recommend keeping the original product seal intact if you intend to return your purchase.</p>

<p>This does not affect your statutory rights if a product is defective or does not conform to the purchase agreement.</p>

<h2>4. How to Return a Product</h2>

<p>To return a product, please follow these steps:</p>

<ol>
<li>Contact us at <a href="mailto:hello@braindrops.eu">hello@braindrops.eu</a> within the applicable withdrawal period.</li>
<li>Include your order number and clearly state that you wish to withdraw from the purchase.</li>
<li>We will provide instructions for returning the product.</li>
<li>Send the product back within 14 days of notifying us of your withdrawal.</li>
</ol>

<p>Customers are responsible for arranging the return shipment.</p>

<p>Unless otherwise required by law or agreed with us, customers are responsible for the direct cost of returning products.</p>

<p>We recommend using a tracked shipping service, as customers are responsible for ensuring that returned products reach us.</p>

<h2>5. Refunds</h2>

<p>If you exercise your statutory right of withdrawal, we will refund the payments received for the returned goods in accordance with applicable consumer protection legislation.</p>

<p>Where the entire order is returned, the refund will also include the original standard delivery charge, if applicable.</p>

<p>Additional delivery costs resulting from choosing a delivery method more expensive than our least expensive standard delivery option are not refundable unless required by law.</p>

<p>Refunds will be made without undue delay and no later than 14 days after we have been informed of your decision to withdraw.</p>

<p>We may withhold the refund until we have received the returned goods or you have provided evidence that the goods have been sent back, whichever occurs first.</p>

<p>Refunds will normally be issued using the same payment method used for the original transaction, unless otherwise agreed.</p>

<h2>6. Damaged, Defective or Incorrect Products</h2>

<p>If you receive a damaged, defective or incorrect product, please contact us at <a href="mailto:hello@braindrops.eu">hello@braindrops.eu</a>.</p>

<p>Please include your order number and a description of the issue. Photographs may help us assess the problem.</p>

<p>We will assess your request and provide an appropriate solution in accordance with applicable consumer protection legislation.</p>

<p>Where a product is defective or does not conform to the purchase agreement, your statutory rights remain unaffected.</p>

<p>Customers will not be required to bear return costs where applicable law requires us to cover them.</p>

<h2>7. Subscription Orders</h2>

<p>BrainDrops subscriptions renew automatically according to the subscription terms accepted at checkout.</p>

<p>You can cancel your subscription through your customer portal or by contacting us at <a href="mailto:hello@braindrops.eu">hello@braindrops.eu</a>.</p>

<p>To prevent the next scheduled subscription order from being processed, cancellation must be completed at least 24 hours before the next scheduled renewal.</p>

<p>Cancellation does not automatically reverse payments already collected or cancel orders that have already been processed or dispatched.</p>

<p>If an order has already been dispatched, the applicable right of withdrawal and return conditions described in this policy will continue to apply.</p>

<p>For further information, please refer to our Purchase Options Cancellation Policy.</p>

<h2>8. Contact Information</h2>

<p>For questions about returns or refunds, please contact:</p>