Subscription Terms
These Subscription Terms apply to ongoing subscriptions for BrainDrops products (the "Subscription") purchased through www.braindrops.eu and provided by Nordic Brain Health ApS to consumers in the European Union.
1. General
A Subscription means that you automatically receive BrainDrops products according to the subscription plan, delivery frequency and quantity selected when placing your order.
These Subscription Terms apply in addition to our general Terms and Conditions and Privacy Policy.
The specific products, prices, delivery intervals and renewal conditions applicable to your Subscription are displayed before you complete your purchase and confirmed in your order confirmation.
2. Subscription Plans and Deliveries
BrainDrops offers different subscription plans, which may vary in product quantity, introductory price, renewal price and delivery frequency.
When you start a Subscription:
- You receive the products included in your selected subscription plan.
- The initial price and any introductory discount are displayed before checkout.
- Subsequent deliveries are made automatically according to the selected delivery interval.
- Recurring payments are charged according to the renewal price and billing frequency disclosed when you subscribe.
Any introductory offer applies only to the period or delivery specified in the offer. Subsequent deliveries are charged at the applicable renewal price disclosed before purchase.
Your Subscription continues automatically until cancelled.
3. No Minimum Commitment
Your Subscription has no minimum commitment period.
You may cancel your Subscription at any time without a cancellation fee, subject to the processing of orders that have already entered fulfilment.
Cancellation prevents future renewals but does not automatically cancel or refund orders that have already been processed.
4. Managing Your Subscription
You can manage your Subscription through our online customer portal.
Depending on your subscription plan and the available options, you may be able to:
- Pause or postpone upcoming deliveries.
- Request an earlier delivery.
- Change your delivery frequency.
- Change the quantity of products.
- Update your delivery address or payment information.
- Cancel your Subscription.
Changes to an upcoming delivery must be completed before the relevant order enters processing.
If you need assistance, please contact hello@braindrops.eu.
5. Cancellation
You may cancel your Subscription at any time through the customer portal or by contacting our customer service at hello@braindrops.eu.
Cancellation takes effect immediately for future renewals.
To avoid an upcoming renewal, we recommend cancelling at least 3 days before the scheduled processing date.
If an order has already been processed or dispatched, cancellation of the Subscription will not automatically cancel that order. Your statutory consumer rights remain unaffected.
We do not charge a cancellation fee.
6. Delivery and Shipping
Subscription orders are delivered to the address provided by the customer.
Available delivery methods, shipping costs and estimated delivery times depend on the destination country and are displayed during checkout.
Deliveries are made according to the selected subscription interval, subject to normal processing and shipping times.
If delivery cannot be completed because the address provided is incorrect or incomplete, additional delivery costs may apply where permitted by law.
7. Payment and Automatic Renewals
Payments are processed securely through our payment service providers, including Mollie.
Available payment methods may include iDEAL, SEPA Direct Debit and other payment methods displayed during checkout.
When you create a Subscription, you authorise the recurring payments associated with your selected subscription plan.
Where SEPA Direct Debit is used, you authorise the collection of recurring payments from your designated bank account in accordance with the applicable SEPA mandate.
The initial payment is processed according to the payment method selected during checkout.
Subsequent payments are collected automatically according to the billing frequency and renewal price disclosed when you subscribe.
Payment processing and subscription administration may involve Mollie and Progus.
We do not store your complete payment card details or online banking credentials.
You can review your subscription details, including upcoming renewal dates and applicable charges, through the customer portal.
If a recurring payment fails, we may attempt to process the payment again or contact you to update your payment information.
8. Right of Withdrawal
Consumers purchasing through our Website generally have a statutory right to withdraw from a distance contract within 14 days, subject to applicable legal conditions and exceptions.
For contracts involving regular deliveries of goods over a defined period, the withdrawal period generally begins on the day you, or a third party designated by you, receives the first delivery.
To exercise your right of withdrawal, you must inform us of your decision within the applicable withdrawal period by contacting hello@braindrops.eu.
Products must be returned in accordance with our general Terms and Conditions and applicable consumer protection legislation.
Where applicable, the right of withdrawal may be excluded for sealed goods that are not suitable for return due to health protection or hygiene reasons if the seal has been broken after delivery.
Nothing in these Subscription Terms limits your statutory rights under applicable consumer protection legislation.
9. Price Changes
We may adjust subscription prices from time to time.
Any price change affecting future recurring payments will be communicated to you in advance, together with the date on which the new price will take effect.
You may cancel your Subscription before the new price takes effect.
Price changes will not affect orders that have already been processed.
10. Changes to These Subscription Terms
We may update these Subscription Terms to reflect changes in our services, business operations or applicable legal requirements.
If changes materially affect your existing Subscription, we will notify you in advance where required by law.
Any changes will be subject to applicable consumer protection legislation and will not limit your statutory rights.
11. Contact Information
If you have questions about your Subscription, please contact:
Nordic Brain Health ApS
Sankt Markus Alle 5, 4.tv
DK-1922 Frederiksberg C
Denmark
Company registration number (CVR): 45249824
Email: hello@braindrops.eu
Website: www.braindrops.eu
